Agile employee behavior as a reaction to constantly changing conditions in the context of implementing the TQM idea
DOI:
https://doi.org/10.52934/wpz.2023.01Keywords:
agility, Total Quality Management, quality management, businesAbstract
Employee agility is becoming one of the key success factors for many organizations. By adapting to market fluctuations, technological progress and changing customer needs, enterprises use their assets, management knowledge and employees’ skills.
Comprehensive quality management – TQM is related to combining good practices, patterns, models with quality management practice. It is a philosophy that covers all levels of the company and focuses on the overall management of the company in order to achieve success.
The aim of the article is to analyze agile employee behavior in response to constantly changing work conditions and requirements and their implementation in business practice. The article analyzes the relationship between variable work conditions and requirements and the behavior of employees and determines the impact of the TQM philosophy on the agile attitudes of employees.
The article presents an original model containing a list of agile employee behaviors indicating the ability to adapt to various situations. In the empirical part of this article, factors contributing to agile employee behavior are identified based on survey research.
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